In the Business plan
Bring customers back. On autopilot.
Birthday, second-order and win-back emails reach each customer with their own coupon, at the right moment. We measure what they bring in against a control group and report every month.
No setup: connect your store and approve one of the ready flows.
Happy birthday!
We have a birthday gift, just for you.
Personal coupon
213 customers in five groups
- New17
- Waiting for a second order60
- Loyal33
- About to leave24
- Dormant79
Ready-made flows
The right moment, a coupon of their own.
Birthday
A personal, time-limited coupon a few days before the birthday.Second Order
A gentle invitation to a second order after the first: the hardest step.Win Back
“We miss you” and a welcome-back offer for customers who stopped coming.
Customer Groups
Where your customers stand, at a glance.
- New · one order, in the last 30 days.
- Waiting for a second order · one order, 30–180 days ago.
- Loyal · more than one order, the last within 90 days.
- About to leave · more than one order, the last 90–180 days ago.
- Dormant · last order more than 180 days ago.
Each group comes with what you can do: a second-order invitation for those waiting, “we miss you” for those drifting, a strong offer for the dormant. Groups update on their own every day.
How it works
Every flow is set up with the same three questions.
Who?
Ready customer groups, with their size. Only members who opted in.What?
Two or three ready options for discount and validity; a live preview with your store's name.When?
At the right moment, in daytime hours; at most one email a week per person.
You stay in control
The work runs itself, and not one message goes to the wrong person.
- Only to members who opted in; consent is re-read from your store right before every send.
- Every email goes out once; the coupon is created and checked in your store first, then the email goes.
- If something goes wrong, the flow pauses itself and tells you what to do.
- Anyone can unsubscribe in one click; your store's name is at the bottom of every email.
- No names, phone numbers or addresses are kept; only an opted-in member's email, encrypted.
- No guaranteed results: it measures the effect and tells you honestly.
- Never sends to people without consent or at quiet hours.
Results and reports
Prove what it brings in.
Measured against a control group
Order rate and net revenue per customer, side by side for those who got the email and those who didn't.Monthly report email
At the start of every month: one sentence, three numbers and one next step.PDF report
Results flow by flow and a method note, in the same layout as Roigo reports.
Start bringing customers back today.
Touch is in the Business plan. Connect your store and approve one of the ready flows.
No list of people is kept; it only goes to members who opted in.